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Canot buy the game

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in Bug Report by (130 points)
I want to buy thia gamr because i love this game and when i try to buy the game epic store rejeceted my credit card and i contected the epic game support to help me out after 2 weeks they just said we donot know what the problem is evry thing is ok and they rejected my request to help not even try to help me that no one is listing and help me

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